Terms and Conditions
By booking an appointment with Nature Heals, you acknowledge and agree to the following terms and conditions.
Intake & Confidentiality
All new patients are asked to complete an intake form before their first treatment. Any information you share, whether on forms or during consultations, is kept strictly confidential. You will receive an intake form once you schedule your appointment. If you do not receive the form, please inform us.
Treatment Environment
All treatments are provided for therapeutic purposes only. We aim to maintain a safe and respectful environment for everyone. Inappropriate behaviour of any kind – including drug use, excessive alcohol consumption, or sexual or illicit conduct – will result in the session ending immediately, and the full treatment fee will still apply.
Cancellations & Rescheduling
We kindly ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment. Appointments cancelled with less than 24 hours’ notice, or missed without notice, will incur a fee equal to 100% of the treatment cost.
We understand that unexpected situations can arise. Cancellation fees may be waived in cases of severe illness or other circumstances beyond your control, provided notice is given where possible. Please note that work commitments are not considered an acceptable reason for late cancellation.
Missed Appointments
Missed appointments affect not only our practitioners but also other patients who may have been waiting for care. A no-show occurs when an appointment is missed without sufficient notice or when a patient does not arrive at the scheduled time. To ensure fairness and availability for all patients, we reserve the right to discontinue treatment after three missed appointments.
Treatment Packages & Expiry
If you purchase a treatment package, please be aware that it will be subject to an expiry date. The specific timeframe for your package will be clearly stated at the time of booking. We encourage you to schedule your sessions within this period, as unused sessions cannot be carried over, extended, or refunded once the package has expired.
Payment & Insurance
Payment for treatment is required in advance or at the time of your appointment. If your insurance policy covers your treatment, it is your responsibility to confirm eligibility and submit your receipt directly to your insurer for reimbursement.
Confidentiality
In order to comply with the 2018 General Data Protection Regulation (GDPR), any patient contact details and notes are kept solely for the purposes of our therapy work together. These notes may be manual documents kept in a secure place or electronic documents (including emails) kept securely on password protected computers. In line with the general confidentiality and privacy of our work, no information will be shared with other people, except with my consulted supervisory colleagues. In exceptional ethical or legal circumstances, it may be necessary to give information to relevant authorities but not without informing you and exploring the circumstances, e.g. we reserve the right to contact your GP, if we deem it necessary. You have the right to access any information and notes within one month of making a request. We will erase any information and notes 7 years after the end of our work together.